Shipping and returns

Shipment

Unless we have clearly stated otherwise in the product description, all items we offer are ready for immediate shipment.

Delivery takes 3-5 business days. Please note that we have no control over the delivery times of the shipping company.

Shipping costs to Germany are €5.99, free for orders over €50.

The shipping cost for Austria, Belgium, Denmark, Finland, Greece, Italy, the Netherlands, Portugal, Spain and Sweden is €15.99.

Shipping costs to other countries:
Switzerland: €25.99, Serbia: €29.99, United States: €47.99, Russia: €30.99, Australia: €45.99 and United Kingdom: €25.99

Complaints policy

1. General

We place great importance on the quality of our products and strive to always offer you flawless products. However, should you have any reason for complaint, please refer to the following guidelines for complaints.

2. Complaint period

Please inspect the delivered products immediately upon receipt for any defects or damage. Any defects or damage to the products must be reported in writing by email to info[at]retrogold63.de within 7 days of receipt.

3. Complaints procedure

To report a complaint, please send an email to info[at]retrogold63.de and provide the following information:

  • Your order number
  • A precise description of the defect or damage
  • Photos where the defect or damage is clearly visible


Our customer service team will review your complaint as quickly as possible and contact you to discuss the next steps.

4. Complaint handling

Upon receiving your complaint, we will carefully examine the matter and strive to find a satisfactory solution. This may include replacing the defective product, issuing a refund, or another suitable solution, depending on the circumstances of the complaint.

5. Exceptions

Please note that certain defects or damage resulting from improper handling, misuse or normal wear and tear may be excluded from our warranty policy.

6. Data protection

All personal information provided in connection with a complaint will be handled in accordance with our privacy policy. Your data will be used solely for processing your complaint.


Return policy within 7 days

You can return undamaged products within 7 days of receipt. Please note that you are responsible for return shipping costs unless the product is defective or the return was due to an error on our part. After inspection, we will offer a refund or exchange. Contact our customer service at info[at]retrogold63.de for return processing.